1. We’re happy to accept returns if your order does not meet your expectations, has defects or other non-compliances.
2. If you need to send you item or items back, you have 14 days from the date you received your order to return them. You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost.
3. Please ensure your items are returned new, unused and with all tags still attached. Kaoâ reserves the right to refuse the return of products with visible signs of use, which have been washed or transformed in any way.
4. If you would like to exchange an item, you can request a voucher from our customer service support. Please note, once you choose a voucher for an exchange you can't request a refund to the original payment. Further refunds will always be in voucher.
5. If you wish to return your order from outside Europe, please contact our Customer Service Support to firstname.lastname@example.org in order to receive all the details for the return.
HOW TO RETURN
1) The User may return the product(s) ordered fourteen (14) days after receiving them, provided that:
a) The product(s) have not been used;
b) The product(s) maintain their original features and labels intact;
c) The product(s) are complete. All material accompanying the orders must be returned to Kaoâ.
2) Please contact our customer care team to email@example.com in order to indicate the item(s) your wish to return. Please include your order number.
3) You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost. The User should note that if the return has been made for reasons other than the existence of justified defects or non-conformity of the products ordered, Kaoâ will not make the reimbursement of the shipping costs. Therefore, Kaoâ will not reimburse the cost of delivery initially supported by the customer for the respective order.
4) Once the returned item is received, Kaoâ will review and confirm its condition and, when applicable, will refund you within fifteen (15) days the amount paid by the User. We’ll send you an email at every step to keep you updated about the return status.
5) For all returns for other reasons than defects or wrong sizes, we will issue a voucher in the value of the item or items so you can place a new order.
6) If the returned products are damaged or worn, Kaoâ reserves the right not to accept the return and refuse to refund the User.
7) In case of defect or non-conformity of the ordered products, Kaoâ is responsible for collecting the item (s) from an address chosen by the user. Please note, collections are only accepted from the original country of dispatch of the respective order (islands are an exception).
8) Please note, these conditions are valid within Europe. For more informations about returns and exchanges outside Europe, please contact us to firstname.lastname@example.org
9) CHRISTMAS SHOPPING: orders placed between November, 27 and December, 25, enjoy our extended return period until January, 18.