Kaoâ shall send the product(s) ordered by the customer, from Monday to Friday, from 9am to 7pm, except on holidays, and according to the days and times used by the logistics company, to the delivery address provided by the customer.

Our delivery service does not include scheduling options, so the delivery of the order will be carried out without prior contact from the carrier, thus being necessary to ensure that someone is at the delivery address to receive the order.

Delivery times may vary depending on the country. The expected delivery time within Europe is 5 to 12 working days. Rest of the world: 14-17 working days.

Please note, during August, order placed after the 1st will be delivered after September, 4th. In case of stock availability, you might receive the item or items during the month of August. You will be notified about this via email or you can contact our customer service for more information.

Kaoâ will inform you of the availability of the product(s) ordered and shall refund the amount paid, within 15 (fifteen) days from the knowledge of the item’s unavailability.

If you do not receive your order within a maximum of 90 (ninety) days from the order payment date, please send us an email to informing us of what happened.

After this time has elapsed, Kaoâ cannot be held responsible for the loss of the order.

Kaoâ considers the delivery done with the signature on the delivery receipt at the agreed delivery address.

If you need more information on the delivery of products Kaoâ, please consult our Terms and Conditions.